Reference

How loan99 Handles Your Personal Information

When you open an account with us, we collect certain information to keep your wallet secure and your sessions running smoothly — including payment activity through bKash, Nagad and Rocket.

Account data protectedbKash, Nagad, Rocket payment recordsYour right to request accessBangladesh-relevant policy scope

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account security sits at the centre of how we handle data. Every login requires OTP verification to the mobile number you registered, which means nobody can access your account even if they know your password. We apply SSL encryption across all account and payment pages, so data moving between your device and our servers stays private. Retention periods are set by our internal policy and by any applicable legal requirements in your eligible region — we do not keep data longer than necessary.

OTP Login Verification

Every session starts with a one-time code sent to your registered number, so your account wallet stays locked to you even if your password is ever compromised.

SSL Encryption on Payments

All bKash, Nagad and Rocket payment pages run under SSL. The transaction data between your mobile wallet and your account is encrypted end to end at every step.

Cookie and Tracking Transparency

We use session cookies to remember your lobby preferences and browsing path. You can adjust cookie permissions in your browser settings at any time without losing your account access.

Data Retention and Deletion

Account data is held while your account is active and for a set period post-closure. Submit a deletion request via live chat or email and we will process it within the timeframe allowed by applicable rules.

What We Collect and Why It Matters

loan99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when creating your account — your name, contact details, and the mobile wallet numbers you register for deposits and withdrawals. When you transact through bKash, Nagad or Rocket, we log the transaction reference and amount so our system can match

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your deposit to your account wallet accurately. We also collect device identifiers and session data to detect unusual activity and keep your account secure. Cookies and similar tracking tools record your browsing path inside our lobby so we can show you the sections you return to
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most. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for a defined period after closure, in line with applicable record-keeping requirements. Your use of this platform and the data practices described here
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are subject to your local law and the eligible regions in which the service operates. If you are unsure whether access is permitted in your location, consult local legal advice before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account records, our support team handles privacy requests directly. Reach out through the channels below and include your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet — so we can locate your account quickly and respond without delay.

Common Questions About Your Privacy Rights

These are the questions we hear most from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on those rights quickly.

We collect your name, contact number, email address and the mobile wallet details you link — such as your bKash or Nagad number. Device and session data is also logged to secure your account.

Yes. Submit a data access request through live chat or email with your registered wallet number. We will compile and send you the relevant account data we hold, subject to applicable legal timeframes.

Contact us via live chat or the support email, state clearly that you want your data removed, and include your registered mobile number. Deletion is processed after account closure and within any legally required retention window.

We do not sell your data. Payment references from bKash, Nagad and Rocket transactions are shared only with the payment processors involved in completing that specific transaction — no wider sharing.

Retention after closure follows our internal policy and any applicable legal requirements in your eligible region. We do not keep data beyond the period required and will confirm the exact timeframe on request.

We use session and preference cookies to personalise your lobby view. You can manage or block cookies through your browser settings. Some features may work differently if cookies are fully disabled on your device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How loan99 Handles Your Personal Information

How We Protect and Manage Your Information

OTP Login Verification

SSL Encryption on Payments

Cookie and Tracking Transparency

Data Retention and Deletion

Reach Us About Your Data

Common Questions About Your Privacy Rights

01 What personal data does loan99 collect when I open an account?

02 Can I see all the data loan99 holds about me?

03 How do I request that my personal data be deleted?

04 Does loan99 share my payment data with third parties?

05 How long does loan99 keep my account data after I close my account?

06 Does loan99 use cookies, and can I turn them off?

Privacy Policy

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